1.
Unified Service Desk (USD) Configuration
1.1. Download USD Executables
1.
To
configure USD a USD-Package-Deployer needs to be downloaded from the below URL.
Note: Please note that this is one
time job and if the USD-Package-Deployer already downloaded and installed on
CRM ignore below steps.
2.
Select
CRM2015 USD both the packages called “Package Deployer.exe” and “Unified
Service Desk-i386.exe”.
3.
Click
on Next to save the Downloaded files into local drive.
4.
Go
to Downloads and double Click on ‘CRM2015
USD Package Deployer.exe’
5.
It will prompt for confirmation then click
“Yes”.
6.
In
below screen select the checkbox and click “continue”.
7.
Create
a Folder to extract the files and Select the folder and click OK.
8.
Files
will be extracted to the routed folder.
10.
Enter
the Server details and Credentials. Also check the checkbox “Display list of
available organizations” and Click on “Login”.
11.
Select
“Unified Service Desk-Base Package” and Click Next.
14.
Click
next
15.
Click
Next.
16.
Click
Finish.
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